Digital Operations Manager (DOM)

DOM oversees the digital aspects of an organization’s operations, ensuring efficiency, effectiveness, and alignment with business objectives.

Primary Responsibilities:

  1. Develop and implement digital operations strategies
  2. Manage digital transformation initiatives
  3. Oversee digital process automation (RPA, BPM)
  4. Lead digital project management (Agile, Waterfall)
  5. Monitor and analyze digital performance metrics (KPIs)
  6. Ensure digital compliance and risk management
  7. Collaborate with IT, sales, marketing, and customer service
  8. Manage digital budgets and resources
  9. Develop and maintain digital documentation
  10. Train stakeholders on digital operations

Digital Focus Areas:

  1. Digital Process Automation (RPA, BPM)
  2. Business Intelligence and Data Analytics
  3. Cloud Computing (AWS, Azure, Google Cloud)
  4. Artificial Intelligence and Machine Learning
  5. Digital Transformation Strategy
  6. IT Service Management (ITIL)
  7. Agile Methodologies (Scrum, Kanban)
  8. Digital Workflow Management
  9. Electronic Document Management
  10. Digital Signature and Authentication

Skills:

  1. Digital operations management
  2. Process analysis and design
  3. Project management
  4. Change management
  5. Communication and stakeholder management
  6. Data analysis and visualization
  7. Cloud computing
  8. Agile methodologies
  9. IT service management
  10. Leadership and team management

Tools and Technologies:

  1. Project management tools (Asana, Trello, Jira)
  2. Digital process automation platforms (Automation Anywhere, UiPath)
  3. Business intelligence software (Tableau, Power BI)
  4. Cloud computing platforms (AWS, Azure, Google Cloud)
  5. Collaboration tools (Slack, Microsoft Teams)
  6. Document management systems (SharePoint, Documentum)
  7. Digital signature tools (DocuSign, Adobe Sign)

Salary Range:

Negotiable, depending on experience and location

Benefits:

  • Health insurance
  • Transportation Allowance
  • Pension
  • Housing Allowance
  • Basic

Certifications:

  1. Certified Digital Operations Manager (CDOM)
  2. Certified Process Professional (CPP)
  3. ITIL Foundation Certification
  4. Lean Six Sigma Green Belt
  5. Certified Automation Professional (CAP)

Education:

Bachelor’s Degree in Business Administration, Computer Science, Information Technology, or related fields.

Job Category: Technology
Job Type: Full Time

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