DOM oversees the digital aspects of an organization’s operations, ensuring efficiency, effectiveness, and alignment with business objectives.
Primary Responsibilities:
- Develop and implement digital operations strategies
- Manage digital transformation initiatives
- Oversee digital process automation (RPA, BPM)
- Lead digital project management (Agile, Waterfall)
- Monitor and analyze digital performance metrics (KPIs)
- Ensure digital compliance and risk management
- Collaborate with IT, sales, marketing, and customer service
- Manage digital budgets and resources
- Develop and maintain digital documentation
- Train stakeholders on digital operations
Digital Focus Areas:
- Digital Process Automation (RPA, BPM)
- Business Intelligence and Data Analytics
- Cloud Computing (AWS, Azure, Google Cloud)
- Artificial Intelligence and Machine Learning
- Digital Transformation Strategy
- IT Service Management (ITIL)
- Agile Methodologies (Scrum, Kanban)
- Digital Workflow Management
- Electronic Document Management
- Digital Signature and Authentication
Skills:
- Digital operations management
- Process analysis and design
- Project management
- Change management
- Communication and stakeholder management
- Data analysis and visualization
- Cloud computing
- Agile methodologies
- IT service management
- Leadership and team management
Tools and Technologies:
- Project management tools (Asana, Trello, Jira)
- Digital process automation platforms (Automation Anywhere, UiPath)
- Business intelligence software (Tableau, Power BI)
- Cloud computing platforms (AWS, Azure, Google Cloud)
- Collaboration tools (Slack, Microsoft Teams)
- Document management systems (SharePoint, Documentum)
- Digital signature tools (DocuSign, Adobe Sign)
Salary Range:
Negotiable, depending on experience and location
Benefits:
- Health insurance
- Transportation Allowance
- Pension
- Housing Allowance
- Basic
Certifications:
- Certified Digital Operations Manager (CDOM)
- Certified Process Professional (CPP)
- ITIL Foundation Certification
- Lean Six Sigma Green Belt
- Certified Automation Professional (CAP)
Education:
Bachelor’s Degree in Business Administration, Computer Science, Information Technology, or related fields.