Digital Process Improvement Specialist (DPIS)

DPIS plays a crucial role in identifying and implementing process enhancements through digital solutions. Here are key responsibilities:

Primary Responsibilities:

1. Analyze existing business processes and identify areas for improvement.
2. Design and implement digital solutions to streamline processes.
3. Conduct process mapping and gap analysis.
4. Develop business cases for process improvements.
5. Collaborate with stakeholders to understand requirements.
6. Implement and manage digital process automation tools.
7. Monitor and measure process performance metrics.
8. Identify and mitigate process risks.
9. Develop and maintain process documentation.
10. Train stakeholders on new processes.

Digital Focus Areas:

1. Digital Process Automation (RPA, BPM)
2. Business Intelligence and Data Analytics
3. Cloud Computing (AWS, Azure, Google Cloud)
4. Artificial Intelligence and Machine Learning
5. Digital Transformation Strategy
6. IT Service Management (ITIL)
7. Agile Methodologies (Scrum, Kanban)
8. Digital Workflow Management
9. Electronic Document Management
10. Digital Signature and Authentication
11. Content Management Systems

Skills:

1. Process analysis and design
2. Digital technology expertise (RPA, AI, cloud)
3. Data analysis and visualization
4. Communication and stakeholder management
5. Project management
6. Change management
7. Business acumen
8. Problem-solving and analytical thinking
9. Collaboration and teamwork
10. Continuous learning and professional development

Tools and Technologies:

1. Process modeling tools (BPMN, Visio)
2. Digital process automation platforms (Automation Anywhere, UiPath)
3. Business intelligence software (Tableau, Power BI)
4. Cloud computing platforms (AWS, Azure, Google Cloud)
5. Project management tools (Asana, Trello, Jira)
6. Collaboration tools (Slack, Microsoft Teams)
7. Document management systems (SharePoint, Documentum)
8. Digital signature tools (DocuSign, Adobe Sign)
9. Content Management Systems (WordPress)

Salary Range:

NEGOTIABLE, depending on experience and location

Benefits:

• health insurance,
• transportation allowance,
• pension,
• housing allowance, and basic

Certifications:

1. Certified Process Professional (CPP)
2. Certified Business Process Associate (CBPA)
3. ITIL Foundation Certification
4. Lean Six Sigma Green Belt
5. Certified Automation Professional (CAP)

Education:

Bachelor’s degree in Business Administration, Computer Science, Information Technology, or related fields.