Technical Lead, Digital Operations

Leads day-to-day digital operations, ensuring efficiency, effectiveness, and alignment with business objectives.

Primary Responsibilities:

1. Develop and implement digital operations strategies
2. Assist in Managing digital transformation initiatives
3. Lead digital process automation (RPA, BPM)
4. Lead digital project management (Agile, Waterfall)
5. Monitor and analyze digital performance metrics (KPIs)
6. Ensure digital compliance and risk management
7. Collaborate with IT, sales, marketing, and customer service
8. maintain digital. documentation
9. Train staff on digital operations

Digital Focus Areas:

1. Digital Process Automation (RPA, BPM)
2. Business Intelligence and Data Analytics
3. Cloud Computing (AWS, Azure, Google Cloud)
4. Artificial Intelligence and Machine Learning
5. Digital Transformation Strategy
6. IT Service Management (ITIL)
7. Agile Methodologies (Scrum, Kanban)
8. Digital Workflow Management
9. Electronic Document Management
10. Digital Signature and Authentication
11. Content Management Systems

Skills:

1. Digital operations management
2. Process analysis and design
3. Project management
4. Change management
5. Communication and stakeholder management
6. Data analysis and visualization
7. Cloud computing
8. Agile methodologies
9. IT service management
10. Leadership and team management

Tools and Technologies:

1. Project management tools (Asana, Trello, Jira)
2. Digital process automation platforms (Automation Anywhere, UiPath)
3. Business intelligence software (Tableau, Power BI)
4. Cloud computing platforms (AWS, Azure, Google Cloud)
5. Collaboration tools (Slack, Microsoft Teams)
6. Document management systems (SharePoint, Documentum)
7. Digital signature tools (DocuSign, Adobe Sign)
8. Content Management Systems (WordPress)

Salary Range:

Negotiable, depending on experience and location

Benefits:

• Health insurance
• Transportation Allowance
• Pension
• Housing Allowance
• Basic

Certifications:

1. Certified Digital Operations Manager (CDOM)
2. Certified Process Professional (CPP)
3. ITIL Foundation Certification
4. Lean Six Sigma Green Belt
5. Certified Automation Professional (CAP)

Education:

Bachelor’s degree in Business, Administration, Computer Science, Information Technology, or related fields.